I.T. Help Desk

WiFi is available throughout campus. Connect to the NSCC network with the password northwest.

The technology department reserves the right to deny wireless access for unauthorized use. If you have questions regarding WiFi, contact the Help Desk.

Open Lab: large lab located on the second floor of A-building near room A225

E-Building Open Lab: small lab of 8 computers on west side of second floor E-building near room E215

Success Center (A103): see signage on doors for open lab hours

Library (A101): row of computers located in the library along the wall

Unless otherwise specified, lab systems can be accessed by logging on with your student email and password.

All lab systems have a standard suite of software including Microsoft Office and internet access.

Print from your own device!

Connect to the NSCC public wifi and get started at print.northweststate.edu

Your document will be held in a queue until you log in with your N# at a release station.

NSCC uses Papercut to manage printing on campus. Students are supplied with 250 copies each semester, with the option to purchase additional prints as needed. For details on how to use the service and how to purchase additional prints, review the student reference guide.

Color printing is available through a number of hallway release stations around campus. To make color prints, select the COLOR RELEASE STATION printer. Your document will be held in a queue until you log in with your N# at a release station. Release stations also offer copier and scan-to-email functions.

The release stations are installed in the following locations:

• 1st Floor A Building near the Success Center and East Entrance
• 1st Floor A Building in the Library
• 2nd Floor A Building near the Open Lab and Arts and Sciences offices
• 1st Floor B Building in the common area
• 1st Floor C Building across from the Advising Center
• 1st Floor E Building near CAD Lab (E109)
• 2nd Floor E Building near Biology Lab

If you encounter an issue with a lab printer or hallway release station please contact the I.T. Helpdesk.

All students, faculty and staff are provided a free license of Microsoft Office 365 for installation on personal computers. Please see the attached instructions to obtain your copy of Microsoft Office.

Office 365 Installation Instructions

Because the software is to be installed on non College-owned devices, the Help Desk cannot provide technical support beyond the instructions above. If you have technical difficulties, please contact Microsoft support.

The recommended way to authenticate your sign-ins is to use the Microsoft Authenticator app, which can be downloaded from all app stores. Using the app ensures you are able to authenticate anywhere on campus.

If you prefer to receive texts or phone calls to authenticate, make sure Wi-Fi calling is enabled on your device by checking your phone's settings app.

If you got a new phone or new phone number recently and have discovered that you cannot sign into your account, please call the Help Desk so we may re-register your MFA to your new phone.

See this article for instructions to access the NSCC VPN.

See this article for troubleshooting steps if you do not have VPN access.

If you're still having trouble, send a ticket through the HALO portal.

We offer laminating services! Stop by I.T. to borrow our lamination cart.